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How 789taya Handles Your Personal Data

This Privacy Policy sets out exactly what information we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that information secure.

Secure account data storagebKash, Nagad, Rocket payment privacyYour right to access or delete dataCookie and device data explainedContact us to update your details
789taya How 789taya Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Your account data is protected using SSL encryption across all connections, which means information sent between your device and our servers — including payment instructions to bKash, Nagad or Rocket — is scrambled in transit. We apply access controls internally so only authorised staff can view account records, and only for specific operational purposes like verifying a withdrawal or resolving a support request. Cookies on our site are used to keep your session active and to remember your lobby preferences; you can manage cookie permissions through your browser settings at any time.

SSL Encryption

All data between your device and our platform travels over SSL-encrypted connections. This covers login, account edits and every bKash, Nagad or Rocket payment instruction you send.

Cookie Controls

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can adjust or block cookies in your browser without losing your account access.

Retention and Deletion

We keep your data only as long as your account is active or as required by law. Close your account and we will delete or anonymise your records on the schedule we publish in this policy.

Data Request Rights

You can ask us what data we hold, request a correction, or ask us to delete it. Submit your request through live chat or email and we will confirm receipt and next steps promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete the personal data we hold on your account, our support team handles these requests directly. You can reach us through the channels below. We aim to respond to all privacy-related requests within a reasonable period. For account wallet queries — including how your bKash or Nagad details are stored — include your registered phone number so we can locate your account quickly.

Live Chat Open the chat window from your account dashboard at any time. Describe your data request and our team will confirm the next steps for your account.
Email Support Send your privacy request to our support address listed in your account settings. Include your registered phone number and the specific data you want to access or remove.
Account Settings Some data updates — like your phone number or linked Rocket wallet — can be edited directly in your account settings panel without contacting support.

Common Questions About Your Privacy on 789taya

Below are the questions we hear most often about how your data is collected, used and protected. If your question is not covered here, reach out through live chat or email and we will respond directly.

We collect your name, phone number, email address and any payment wallet details you add — such as your bKash or Nagad number — along with device and session data for security purposes.

Your payment data is shared only with the processor handling that specific transaction — for example, the bKash or Rocket gateway. It is not sold or passed to advertisers or unrelated third parties.

Send a request through live chat or our support email, including your registered phone number. We will confirm receipt and provide your data within the timeframe required by applicable rules.

Yes. Submit a deletion request via live chat or email. We will remove or anonymise your data after your account is closed, except for records we are legally required to retain.

We delete or anonymise personal data once the legally required retention period ends. Transaction records linked to Nagad or Rocket payments may be kept longer where law requires it.

This policy applies to all account holders who use our platform. Whether you can access our service at all depends on your local law and eligible regions — check the eligibility conditions before opening an account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.